Special thanks to a kind and generous patient, Peter F, who shared this New York Times article from last week with me [see below], and regularly supports my practice with his trust and exploratory inquisitiveness.
It is with humility and regret that I will be raising rates once more for the services we provide here at Thrive Adult Primary Care. I have debated with myself fervently about how to ask patients to pay even more than they already do for their healthcare. The NYT article touches on those themes, which may manifest differently for doctors “in the system” compared with the handful of us who remain trying to keep our operations small and independent. But the end of this article actually reflects on that, too, which I greatly appreciate.
The bottom line is that United States Healthcare is deeply dysfunctional. I have been opining for years that it “is a behemoth structure of popsicle sticks held together by duct tape and Crazy Glue.” However, the pandemic necessitated and thereby introduced a severely wily network of sinews to uphold it, in the form of artificial intelligence engines, third-party-upon-third-party workflows, legislative edicts and revenue streams.
So it is not going anywhere anytime soon. “The System” as everyone calls it colloquially, is simultaneously indispensable and inefficient. And it is no longer only patients who suffer beneath its mutative, misshapen shadow. Rather, ALL stakeholders are being impacted by its weight and grasp, including and especially those who are in positions at the foundation of it all, obligated to prevent it from tipping and eventually crashing upon those it was supposedly designed to protect.
Anyhow, there I go again, unnecessarily waxing philosophical. Meanwhile, I suppose what I’m doing here is attempting to self-alleviate guilt over asking patients to help me keep my practice open. Costs have gone up — everyone sees it. This includes rent, gas (whereas I do plenty of home visits including at distances as far from the office as Wellesley, MA), utilities, various forms of insurance, and professional services that are essentially mandatory for operating a medical practice such as having a CPA, a business lawyer, payroll, hospital affiliation… and on and on.
As a reminder: yes, we “take Medicare.” But please be aware that this contributes progressively less and less to the revenue stream of the practice. Medicare is a shared resource among ALL citizens of the United States. The greater the population, the greater the needs, the greater the output without a synchronous increase of input… the less there is to go around. Each service we provide, for which billable claims are submitted to Medicare, has been DECLINING in dollar value through the years. Meanwhile, there is more work to do for each service rendered — more documentation, more forms to complete, more ancillary services to interact with… Imagine trying to run a contracting, plumbing, restaurant or other business in today’s economy where your resources consume more time, energy and cost while your own prices keep going down because you don’t control them. We have no say over what Medicare pays. Whatever they pay is all we get.
I will not be laying off employees to cut costs. We have MORE work to do (as just described), so they are each essential in their roles. I HAVE suspended my own salary so the practice can stay operational without debt. But with my own personal living expenses to pay, of course that can only go on for but so long.
The world has changed and I am praying my patients can understand. Please believe I have analyzed each case and calculated rate changes for active, loyal members in an effort to remain your doctor while upholding the margin that it takes to keep us operational, both this year and moving toward the uncertain future. And I am more than willing to have discussions on an individual basis for anyone who feels truly unable to financially keep up with the adjustments.
To cap it all off though, with an ear to the ground, we are shifting our goals and identity to remain relevant and sustainable in this ever-changing global atmosphere. We hope to be a federal 501c3 nonprofit by the end of the year, and creatively generating Healing, over “healthcare.”
It is a slow but steady and worthwhile climb. Stay tuned, and thank you for tuning in thus far.
